First contact us via 1-877-832-3476 or 604-708-3502 or We may be able to repair your issue over the phone or email without you having to ship your equipment to us.

If it is necessary to ship your equipment back for repair we will provide you with a Service Repair Order number (SRO).
Fill in the Service Repair Order (SRO) Sheet with as much detail as possible so that we may repair your equipment in a timely manor.

Service Repair Order (SRO) Sheet

Place the SRO sheet into the box with the unit and ship it up to us with the SRO# on the outside of the box.
PLC Electronic Solutions Ltd.
9-3871 North Fraser Way
Burnaby, BC V5J 5G6

You are responsible for all return shipping costs including Duties and Taxes. If this is not done it will be charged back to you and may delay the return of your unit.
HS Codes:
Cinematographic Camera Parts and Accessories 9007910000
DC Motor 8501312000
Cables 8544410000
To limit the Duties and Taxes you may have to pay note that it is Returning for Repair and place a low value on the unit.

Once the unit is received and repaired we will contact you for payment information.